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  • How long will my tags take to arrive?
    All orders are designed, lasered, hand painted. We aim to ship them within 7-10 working days. If you require an 'Express' turnaround, please let us know and we will do our very best to get it to you sooner.
  • Can I send my tag back for a refund?
    If you're not happy, please reach out to us - we accept refunds within 14 days but will do our best to resolve any issues you may have.
  • I don't see the colour I want on the listing - can I choose a different one?
    Of course! We have many different acrylic colours - contact us if you would like to enquire about another colour.
  • Are the tags just for dogs?
    No! Cats can wear our tags too - just let us know and we can make it that little bit smaller.
  • How do I clean our tags?
    Wash with mild soap and warm water. Take care not to scrub the tag or use harsh soaps.
  • Do you make custom orders?
    Yes! Contact us with your ideas and we will try to create them!
  • My dog loves to chew - is this product safe for them?
    Due to the size of our tags, we would not recommend leaving your pets alone with them! Make sure that they do not chew them at all times.
  • Do the tags come with a warranty?
    If something goes wrong with your tag during normal usage, we are more than happy to help out. If your pup is very lively we recommend removing during play time! If the paint started to fade, please let us know and we will provide instructions on how you can send it back to us for a touch up! We advise not to place the tags next to other metal tags. Please note, we cannot replace chewed tags or those over 12 months old.
  • What are your normal business hours?
    You can contact us at any time by emailing and we will get back to you ASAP! Alternatively, you can also message us on Instagram or Facebook. Instagram - @BuzzDogCo Facebook - @BuzzDogCo
  • How can we get hold of you
    Message us via our instagram page or email us -
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