Frequently Asked Questions

Where do you ship?

Everywhere. We ship all around the world. So if you're in Asia, America, or Europe, we can style out your pup all the same.

I don't see the colour I want on the listing, what do I do?

We have many different acrylic colours - contact us if you would like to enquire about another colour.

Are your tags just for dogs?

Absolutely not! Our tags have been used on cats and even for children's school backpacks as identifiers!

My tag is dirty, how do I clean it?

Wash with mild soap and warm water. Take care not to scrub the tag or use harsh soaps.

My dog is a serial chewer - are these tags safe for them?

Due to the size of our tags, we would not recommend leaving your pets alone with them! Make sure that they do not chew them at all times.

Do the tags come with a warranty?

If something goes wrong with your tag during normal usage, we are more than happy to help out. If your pup is very lively we recommend removing it during play time!

If the paint starts to fade, please let us know and we will provide instructions on how you can send it back to us for a touch-up!

We advise not to place the tags next to other metal tags.

Please note, that we cannot replace chewed tags or those over 12 months old.

What are your normal business hours?

You can contact us at any time by emailing info@buzzdogco.com and we will get back to you ASAP!

Alternatively, you can also message us on Instagram or Facebook.

Instagram - @BuzzDogCo

Facebook - @BuzzDogCo

Do you make custom tags?

Do we? Yes! Contact us with your ideas and we can turn them into a stylish ID tag for your pet!

Check out our custom tags page for more information and inspiration.

How can we get hold of you?

The best way is to email us.

Alternatively, you can message us via our Instagram page.

Please check out our contact us page for more information.

Can I send my tag back for a refund?

If you're not happy, please reach out to us - we accept refunds within 14 days but will do our best to resolve any issues you may have.

How long will my tags take to arrive?

All orders are designed, lasered, and hand painted. We aim to ship them within 7-10 working days.

If you require an 'Express' turnaround, please let us know and we will do our very best to get it to you sooner.

Note: Delivery time also depends on where we are shipping.

What material are your tags made from?

We use a 3mm thick acrylic to create your unique pet ID tag. The material is strong, durable, weather-proof, and easy to clean.

Do you partner for wholesale?

We are very happy to sell tags wholesale for physical stores. Whether it's an existing design or a unique design for your store, please get in touch with us and we can discuss a collab.

Do you sell gift cards?

We do! You can find gift cards in our menu or by using the search function.

Can I customise my tag?

Totally! Most of our tags can be personalised with your pup’s name and contact info. Want a different font or colour? Drop us a DM—let’s make it paw-some.

Are your tags noisy or heavy?

Nope! Our tags are super lightweight and silent—no jingle-jangle nonsense here. Your dog won’t even notice it… but everyone else will!

What’s the Swing It?

Only the best poo bag holder ever. Tie the bag, clip it on, and swing it. No more warm poop-hand-holding. Game. Changed.

What if my tag gets damaged?

Send us a photo and we’ll see what we can do. We’re here to help and make sure your tag lives its best doggy life.

Are your tags waterproof?

Our tags are water-resistant, but not made for deep-sea diving. A splash here and there? Totally fine. A swim in the Atlantic? Maybe not.